If you wish to cancel your order before dispatch please email me with the information. On receipt of this I will e-mail you confirmation of receipt and cancel the order.
If you have any questions on connection with returning and refunding any item, please ask on our Contact Form and I will look into it for you.
If you prefer you can email us at [email protected] with your questions, please include details of your order.
I will reply to your email as soon as possible, normally by the next working day.
If you cancel your Contract I will refund you the price you paid for the items after deducting any reduction in value the has been caused by your handling them in an inappropriate way, please see Care of Jewellery for guidelines. Earrings are also excluded due to hygiene reasons, as is any customised item.
I will make any refunds due as soon as is possible, but at the most 14 days after we receive the items back from you or 14 days after you have informed us that you wish to cancel if the items have not been sent.
If you have returned the items because they are faulty or mis-described, I will refund the price of the items in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the items to me.
Refunds will be made to you on the credit card or debit card used by you to pay.
If the item has been sent prior to your decision to cancel your contract, then you must return it to me in the original packaging without delay and in any event not later than 14 days after the day that you informed us that you let us know that you wished to cancel your contact on our Cancellation Form. You will be responsible for the cost of returning the item to us except when the item is faulty or not as described.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 10 or anything else in these Terms. You can seek advice on your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.
For more information , please see our full terms & conditions.